WebEx Support

 
Live Remote Support
Using our Live Remote Support, you can have one of our technical representatives create a session for you that does one or more of the following:
  1. Take control of your desktop in order to troubleshoot issues (you can end the session at any time).
  2. View your desktop (you are in control and the representative has no control).
  3. View the technical representative’s desktop (ex: the representative wants to show you solid models, PowerPoint presentations, etc.)


Start Support Session

How to Get Support:
  1. Contact an AKI representative to schedule a session.
  2. At the scheduled time, click on the link to the right. This will take to you the login page: (or you can go there manually at https://akiworldwide.webex.com)
    1. Click "Join" to join a support session.
    2. Fill in the following:
      1. First Name
      2. Last Name
      3. Email Address
      4. Company
    3. For "Support Session Number": you do not need to enter anything here. If your technical representative is ready to start the session, you will see a drop down box to the right of the "Support Session Number". You can select the representative. If the drop down box is not visible, or your representative is not in the list, then you need to keep "Refreshing" the page until your representative has signed in.
    4. Click "Submit".
Note: If this is the first time you have used this service from this computer, you may need to give permission for an ActiveX component to be installed.
  • Click in the information pane on the Internet Explorer toolbar (at the top) and select "Install ActiveX".
  • You may be prompted to allow installation of "Webex Client". Please select "Install".
  • The first time you use this service on this computer, the installation might take anywhere from 2 to 10 minutes. After this first time, support session will be able to start immediately.

 
AKI 1125 Highway 7 West Hutchinson, MN 55350 320-234-9405 Contact Us
 
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